Chatbots in Healthcare: Top 6 Use Cases & Examples in 2023

After you’ve finished designing the general Chatbot, you’ll need to train and test it before releasing it. Chatbots assist patients in narrowing down the reason for their symptoms by analyzing data and applying knowledge of the input. The patient can determine whether over-the-counter drugs are sufficient or whether expert treatment is required.

In this article, we’ll discuss healthcare chatbot examples and why they’re the new must-have in modern medicine. LeadSquared’s CRM is an entirely HIPAA-compliant software that will integrate with your healthcare chatbot smoothly. Healthcare chatbots automate the information-gathering process while boosting patient chatbot use cases in healthcare engagement. It conducts basic activities like asking about the symptoms, recommending wellness programs, and tracking behavior or weight changes. If they see that there are no more refills or the prescription has expired, then the chatbots ask patients to select the time for an e-visit to renew a prescription.

What are Healthcare Chatbots?

A conversation with a chatbot gives them an opportunity to ask any questions. You can use chatbots to guide your customers through the marketing funnel, all the way to the purchase. Bots can answer all the arising questions, suggest products, and offer promo codes to enrich your marketing efforts. You can use chatbots to ease the ordering and refunding processes for your customers. Also, if you connect your ecommerce to the bots, they can check the product availability of specific items, help customers complete purchases, and track orders. Both of these use cases of chatbots can help you increase sales and conversion rates.

• One of the most often performed tasks in the healthcare sector is scheduling appointments.
• A healthcare chatbot example for this use case can be seen in Woebot, which is one of the most effective chatbots in the mental health industry, offering CBT, mindfulness, and dialectical behavior therapy (DBT).
• The pandemic made it hard for millions of patients worldwide to reach hospitals to consult with their doctors face-to-face.
• This feedback concerning doctors, treatments, and patient experience has the potential to change the outlook of your healthcare institution, all via a simple automated conversation.
• Speaking of generating leads—here’s a little more about that chatbot use case.
• Healthcare chatbots enable you to turn this ambitious idea into a reality by acting as AI-enabled digital assistants.

It can also provide information about spending trends and credit scores for a full account analysis view. This is one of the chatbot use cases in banking that helps your bank be transparent, and your clients stay on top of their finances. Chatbots can check account details, as well as see full reports about the user’s account. Chatbots can also push the client down the sales funnel by offering personalized recommendations and suggest similar products for upsell. They can also track the status of a customer’s order and offer ordering through social media like Facebook and Messenger. No wonder the voice assistance users in the US alone reached over 120 million in 2021.

Automated healthcare support when patients need it

If these devices integrate with enterprise healthcare systems powered by AI, they can analyze the patient’s health using the data from these devices. The chatbot can suggest various healthy recipes and exercises, send medication reminders, or suggest visiting a doctor if somethings seems wrong. In this case, chatbots can  recommend an Over The Counter remedy, without requiring a doctor. Here a chatbot will not replace a  medical professional but can be a personal health advisor or coach.

As the chatbot technology in healthcare continuously evolves, it is visible how it is reducing the burden of the already overburdened hospital workforce and improving the scalability of patient communication. Customer feedback surveys is another healthcare chatbot use case where the bot collects feedback from the patient post a conversation. It can be via a CSAT rating or a detailed rating system where patients can rate their experience for different types of services. Once you integrate the chatbot with the hospital systems, your bot can show the expertise available, and the doctors available under that expertise in the form of a carousel to book appointments. You can also leverage multilingual chatbots for appointment scheduling to reach a larger demographic. By adding a healthcare chatbot to your customer support, you can combat the challenges effectively and give the scalability to handle conversations in real-time.

Benefits of Healthcare Chatbots

And if an issue arises, the chatbot immediately alerts the bank as well as the customer. That’s why chatbots flagging up any suspicious activity are so useful for banking. Data privacy is always a big concern, especially in the financial services industry.

Healthcare chatbots prove to be particularly beneficial for those individuals suffering from chronic health conditions, such as asthma, diabetes, and others. While a website can provide information, it may not be able to address all patient queries. That’s where chatbots come in – they offer a more intuitive way for patients to get their questions answered and add a personal touch.

Customer support

One example of using AI chatbots in healthcare is the use of a chatbot on Facebook Messenger. The primary goal for this type of bot would be to help patients schedule appointments, refill prescriptions and even find health resources. Though chatbots that provide mental health assistance are limited in their services, they can still be very beneficial to those who need them. The bots are difficult to use because they require users to input commands through text, microphones, and cameras.

AI and chatbots dominate these innovations in healthcare and are proving to be a major breakthrough in doctor-patient communication. Acquiring patient feedback is highly crucial for the improvement of healthcare services. Healthcare chatbots are transforming modern medicine as we know it, from round-the-clock availability to bridging the gap between doctors and patients regardless of patient volumes. Healthcare practices can equip their chatbots to take care of basic queries, collect patient information, and provide health-related information whenever needed. We’ll have more examples of chatbots in medicine, along with a detailed account of their inner workings in the sections that follow. Meanwhile, let’s focus on the benefits of this type of software for healthcare.

Enhancing patient experience

Healthcare chatbots can provide accurate, up to date information and provide a better experience to patients. A healthcare chatbot can accomplish all of this and more by utilizing artificial intelligence and machine learning. It can provide information on symptoms and other health-related queries, make suggestions for fixes, and link users with nearby specialists who are qualified in their fields. People with chronic health issues, such as diabetes, asthma, etc., can benefit most from it. Automating medication refills is one of the best applications for chatbots in the healthcare industry. Due to the overwhelming amount of paperwork in most doctors’ offices, many patients have to wait for weeks before filling their prescriptions, squandering valuable time.

Through patient preferences, the hospital staff can engage their patients with empathy and build a rapport that will help in the long run. One of the most prevalent uses of chatbots in healthcare is to book and schedule appointments. Soon enough, organizations like WHO and CDC started adopting conversational AI-powered chatbots to provide curated information to a wide audience with ease.

How to Develop a Medical Chatbot App?

This way, you’ll know if your products and services match the clients’ expectations. Also, you can learn if your clients are satisfied with your customer service. In fact, nearly 46% of consumers expect bots to deliver an immediate response to their question. Also, getting a quick answer is also the metadialog.com number one use case for chatbots according to customers. The process of developing an online chatbot for healthcare is a complex one and requires significant expertise in multiple areas. It involves understanding how humans communicate with each other through text, speech, pictures, and video.

The effects that digitalizing healthcare can have on medical practice are especially concerning, especially on clinical decision-making in complex situations that have moral overtones. Our industry-leading expertise with app development across healthcare, fintech, and ecommerce is why so many innovative companies choose us as their technology partner. Although, if you’re looking for a basic chatbot assisting your website visitors, we advise you to take a look at some existing solutions like Smith.ai, Acobot, or Botsify. Healthcare professionals can’t reach and screen everyone who may have symptoms of the infection; therefore, leveraging AI bots could make the screening process fast and efficient. The NLU is the library for natural language understanding that does the intent classification and entity extraction from the user input.